Key Takeaways:

  1. Charley helps clients move from questions to action by bringing Schwab information, tools and support together in one conversation.
  2. Two-thirds (65%) of retail investors say AI can either help execute routine tasks or play a meaningful role in investing when paired with human expertise.
  3. Charley combines the scale and convenience of AI with Schwab’s expertise, capabilities, and experienced professionals.

Charles Schwab today announced Charley, its new generative AI-powered assistant designed to give clients a simpler, more conversational way to engage digitally with a brand they trust. Beginning in October, Charley will roll out in phases to eligible U.S. retail clients on Schwab.com and Schwab Mobile, bringing Schwab information, tools, and resources together in one conversation. Through voice or text, clients will be able to ask questions in their own words, receive information and suggested next steps, complete select tasks, and connect with a Schwab representative when additional support is needed.