parent company, Prudential Financial, Inc. ((PRU) ("Prudential Financial"), announced today a decision to voluntarily extend the suspension of new sales activity at Prudential of Japan by an additional 180 days.

The extension follows the 90-day voluntary sales suspension that began on February 9, 2026, and reflects Prudential's conclusion that the scope and complexity of the required changes within POJ are greater than previously anticipated and will take additional time to design and implement. These include the operational, governance, organizational, and related changes necessary to resume sales. Prudential also initiated an independent, third-party review of POJ's management system earlier this year as part of its governance process. That review is ongoing and is expected to take several months to complete.

"I apologize to our customers for the disruption this situation has caused and for falling short of the expectations we expect of ourselves," said Hiromitsu Tokumaru, president and chief executive officer of Prudential of Japan. "Acting in the best interests of our customers is a core value of Prudential and a cornerstone of what we stand for. We are determined to rebuild the trust of our customers through the demonstration of our commitment to customer care, experience, and integrity that best defines us."

During the extended suspension period, POJ will continue advancing reforms across key areas, including compensation and evaluation systems, sales activity conduct management, head office and sales branch governance, and other actions designed to prevent reoccurrence of any misconduct and strengthen accountability. The extended suspension will also help enable POJ to transform the captive Life Planner model to better align incentives and decision-making with customer interests. The suspension applies only to new sales and does not affect existing policyholders or in-force policy servicing.