On Thursday, SAP (NYSE:SAP) discussed first-quarter financial results during its earnings call. The full transcript is provided below.
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The full earnings call is available at https://sap.webcasts.com/starthere.jsp?ei=1759289&tp_key=d5b76dd3fd
Summary
SAP reported a strong start to 2026, with significant growth in cloud revenue, up 27% to nearly 6 billion euros, and an operating profit increase of 24% to 2.9 billion euros.
The company highlighted strategic initiatives in AI and cloud services, including the expansion of their SAP Business AI and the introduction of new AI-driven tools for ERP migrations.
SAP maintained its financial outlook for 2026, despite geopolitical uncertainties, and expects continued market share gains driven by its comprehensive portfolio of cloud solutions.
Operational highlights included significant customer wins across various industries and a successful increase in cloud backlog by 25% to 21.9 billion euros.
Management emphasized the importance of AI in the company's strategy, noting that while large-scale adoption is still developing, SAP's domain expertise positions it well for future growth.
Full Transcript
OPERATOR
And answer session. If you would like to ask a question, you may press STAR followed by one on your touchtone telephone. I would now like to turn the conference over to Alexandra Steiger, Global Head of Investor Relations. Please go ahead.
Alexandra Steiger (Global Head of Investor Relations)
Good evening everyone and welcome. Thank you for joining us. With me today are CEO Christian Klein and CFO Dominic Assam. On this call we will discuss SAP's first quarter 2026 results. You can find the deck supplementing this call as well as our quarterly statement on our investor relations website. During this call we will make forward looking statements which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to differ materially. Additional information regarding these risks and uncertainties may be found in our filings with the SEC, including but not limited to the Risk Factors SECtion of our annual report on Form 20F for 2025. Unless otherwise stated, all numbers on this call are non IFRS and growth rates and percentage point changes are non IFRS year on year at constant currencies. The non IFRS financial measures we provide should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with IFRS. Before I begin, I would like to highlight our upcoming Financial Analyst Conference at SAPPHIRE taking place in Orlando next month. We look forward to seeing you there. For those unable to attend in person, I would like to invite you to join our webcast and with that over to you Christian.
Christian Klein (Chief Executive Officer)
Thank you Alexandra and a warm welcome to everyone joining the call. I'm happy to say that we delivered a strong start to the year. Our Q1 results demonstrate the ongoing momentum across our entire portfolio and the continued success of our strategy. We achieved these results against a shifting macroeconomic environment and while our business is very resilient, we are not completely immune to external dynamics. Uncertainty remains high, just as it does for every company. Still, we keep on delivering quarter by quarter and we are also working on larger announcements for SAP HIRE which will set us up to deliver high value business AI at scale. We look forward to sharing more details with you in Orlando. Let's begin by looking at our Q1 performance. Our current cloud backlog increased 25% to 21.9 billion euros. Cloud revenue grew 27%, almost crossing the 6 billion euro mark. The strong performance was driven by a 30% acceleration in our cloud ERP suite revenue, bringing total revenue to 9.6 billion euros for the quarter. This was a strong increase of 12% order entry from our Public Cloud solutions accelerated sharply in Q1, continuing the momentum from Q4, public cloud order entry accounted for over 70% of our quarterly volume and with that we keep on gaining market share, especially versus best of breed software vendors. Gartner Research just announced that SAP grew 15 percentage points faster versus the global enterprise applications cloud market in 2025. Our strong top line performance translated directly into our bottom line with an operating margin of 30% up 2.9 percentage points. As a result, our operating profit in Q1 increased by 24% to 2.9 billion euros. Finally, it's great to see that our growing partner ecosystem performed exceptionally well. Our indirect channel order entry grew significantly faster than our direct channel, accounting for almost 30% of our total order entry. Now let me turn to the broader macro environment. Geopolitical tensions, mainly the conflict in the Middle east, have increased. The war is already having an economic impact in the region and on many energy intensive industries. SAP is of course not completely immune against these disruptions and the economic uncertainty makes it difficult to predict the impact on our total year results. But we have seen many, many times in the past that customers are turning towards SAP in moments like these to invest into the resilience of their business. Our strong portfolio together with our own resilient business model provides a great foundation for SAP in uncertain times. We see this reflected in a very healthy pipeline coverage for 2026. Let's move on to some great customer wins in Q1. Leading companies from various industries selected Rise with SAP. They included ConocoPhillips in energy, Thales in Defense, Ali Keat in industrial gases and Bristol Myers Grip in biotech. Moreover, PayPal as well as the European division of automaker Hyundai and Swiss automotive supplier Aptif embarked on the wise journey. Our software and cloud offerings also continue to gain traction with an important win at Dfence Co. Deal. Among the net new customers selecting SAP Grow are the superfood brand Oakberry and others Adeso, a leading IT service provider. On the AI and data side, we won Red Bull as well as Carl Zeiss, a global leader in optics and semiconductor manufacturing technology. In addition a leader in building materials, German food company Hoogland and Swedish manufacturer SKF selected SAP Business Data Cloud. We also saw many successful go lives. Samsung Electro Mechanics completed the S4 Hana transformation as part of their RISE journey. Alibaba Cloud and Fonterra, a New Zealand based agribusiness, both completed their transformation journeys with Rise. We are also proud to have supported ExxonMobil with a smooth deployment of their workforce ecosystem project this go live on SAP SuccessFactors now supports more than 60,000 users globally. All of these customer wins demonstrate the confidence in our portfolio. This brings me to the core of our strategy. Business AI There is no doubt that AI will redefine how companies will run in the future. Here are some examples showing how SAP Business AI is already delivering significant value to our customers. At Daimler Trucks North America, SAP Business AI helped transform how the company wins contracts with lead customers. Bid win rates jumped from 10% to more than 40%, delivering a 70 million financial impact within 12 months. Queensland's Department of Transport and Main Roads uses SAP Business AI to predict road surface issues across 33,000km. Engineers can now run statewide investment optimization in a single day instead of a week. Next to the accelerated speed, this predictive AI use case also generates millions of savings. At German manufacturer Hermann, an AI assistant analyzes complex construction tenders in hours instead of weeks, reducing manual effort by up to 70%. At automotive supplier mature Formpac, the invoicing process was accelerated by more than 9x and product iteration time is now 30% faster. We also see how our AI supports faster and more cost efficient ERP migrations. For example, our partner KPMG uses Joule for consultants to accelerate ERP migrations. Project sprints are now completed up to 20% faster. EY uses SAP generative AI app to accelerate how it delivers SAP transformation projects. AI agents automate key phases from requirements through testing, reducing project delivery timelines by up to 30%. Bosch Digital equipped 1,500 developers with our AI, including SAP tool for developers for their ERP migration. As a result, developer productivity increased by 20% with unit test creation now 15 to 20% faster. All of these AI use cases deliver significant customer value today. At the same time, let's be honest, large scale adoption of enterprise AI is still in its early stages. Also, we at SAP are learning our lessons every day with our customers about what it truly takes to make business AI work reliably, which is key when you run the world's most mission critical and complex business processes. Agents organization often don't have yet the full understanding of business data and processes to deliver highly accurate outcomes. This is needed to deploy at scale and with high accuracy agentic AI use cases in the most mission critical parts of our customers business. But we are learning fast and we are very confident that SAP has compared to many other software companies the right assets to win very deep domain know how about business processes and data as well as enterprise grade governance and security. SAP's ERP developed over 50 years can also be seen as the institutional brain of every company where data and process domain know how is getting stored. The launch of SAP Business Data Cloud last year was another important step to enable our customers to further expand the SAP Semantical data module to non SAP data. BDC allows our customers to build an end to end data platform which is key for high value AI. At SAP HIRE we plan to announce some fundamental changes to our portfolio to infuse this deep domain know how into SAP's AI agents and we will govern the agentic AI layer for our customers. This foundational change will enable SAP AI agents at scale to deliver highly accurate results to take actions across end to end processes in a secure manner. So let me address as well a question many of you have in mind. How will the AI transformation impact the financials of our company? First, SAP solutions as the institutional memory of every company will not disappear. On the contrary, we expect to continue to gain market share with our best of suite offering because now more than ever a harmonized data and process layer is key to harnessing the power of AI. With the infusion of AI across our products and migration tools, you will see an increasing share of consumption related cloud revenue in our P and L. But this shift will happen gradually over the next years with the expansion of business AI in our customer base. The good news is that in line with our system of records, the related subscription revenue will not disappear. Also, it is important to highlight that less than 40% of our 2025 cloud revenue was tied to named users. The remaining subscription cloud revenue is priced via non seed based metrics like revenues, memory used and other value related metrics. Let me emphasize once again that the ramp of consumption based cloud revenue will be a gradual evolution and by no means a disruption comparable with the transition from on Prem to the cloud. At our Financial Analyst conference in Orlando, we are going to show you how our AI transformation will expand SAP's addressable market as well as how both subscription and consumption related cloud revenue will further drive SAP's growth ambition. Let's now look at how AI influences the way SAP operates itself. Our internal AI transformation starts with our people and their skills. We are executing comprehensive upskilling programs across the entire organization so every team can confidently apply AI in their day to day work. Our external high wing is highly targeted focusing on recruiting top experts in data and AI. At the same time, AI will help us to run SAP as a company more autonomously in the future. We act as our customer zero using our own AI across engineering support services and go to market with a direct impact on our top and bottom line financials. Let me share with you what we have already achieved with some great examples in our engineering teams. We are using AI to work more efficiently with Joule for ABAP development and by third party tools like Claude Code and GitHub Copilot. We are increasing developer productivity already by over 30% with AI assistance. Our service and support teams are handling significantly higher ticket volumes without a proportional increase in headcount. AI assists 100% of support cases and 20% of our tickets are even resolved by AI fully autonomous. Thanks to these efforts we observed 12% higher productivity in our support function. At SAP, we have more than 80,000 colleagues in services and our consultants save with our AI one day per week by much more efficient system configuration and custom code analysis. This leads as well to faster project delivery and a huge productivity increase for our go to market teams. AI improved our demand generation activities by personalizing and automating outbound campaigns tailored to customer situation. It saved over 83,000 hours and directly influenced the pipeline with additional 50 million euros of value. Even better, it helps us to target the right customers, identifying real pain points early and replacing guesswork with focused engagement up to six times more effectively. As part of our internal transformation, we have communicated a clear goal to achieve a run rate of around 2 billion euros in efficiencies by end of 2028 and we will share further details at our upcoming Financial Analyst Conference. Let me now summarize. We delivered a strong Q1 in a challenging and uncertain business environment. Whenever tensions and crises occur, our software becomes more essential, not optional. This makes us confident for the remaining year. Finally, we are going to make significant progress with business AI in 2026. You will see this come to life at SAP HIRE. With that I hand over to you Dominic.
Dominic Assam (Chief Financial Officer)
Thank you very much Christian and thank you all for joining us this evening. As Christian stated in his opening remarks, 2026 is off to a strong start, supported by healthy current cloud backlog and total revenue growth, continued strength in cloud revenue and strong operating profit performance. These results prove the merits of the strategy we've put in place and the cost discipline in managing our business against the backdrop of an increasingly complex and uncertain macroeconomic and geopolitical environment. Now further shaped by the ongoing conflict in the Middle East, SAPPPPPPPPPPPP continues to be a valued partner for organizations of all sizes pursuing end to end digital transformation. And as we look ahead, SAPPPPPPPPPPPP Business AI, the business data cloud as well as the sovereign cloud continue to play an increasingly important role in customer conversations and are becoming more relevant in their decision making and deal activity. We look forward to showcasing the progress we are making across these areas at our upcoming SAPPPPPPPPPPPPPHIRE User Conference in Orlando. Taken together, these results reinforce the trust that leading organizations place in SAPPPPPPPPPPPP as they pursue complex transformation initiatives at speed and at scale. Now let me provide more details around our financial highlights Current cloud backlog reached 21.9 billion euros, up 25% while CCB growth held up remarkably well in Q1, we continue to expect a slight deceleration in this metric over the coming quarters. Shortly after the escalation of the conflict, governments as well as other customers and industries directly affected by the consequences in their supply chains and production facilities reprioritized their activities to what one could characterize as immediate firefighting. Cloud revenue grew by 27%. It was positively impacted by several quarter specific effects as these are unlikely to reoccur. We expect deceleration of cloud revenue growth in the second quarter. Cloud suite revenue increased by 30% in Q1, now accounting for 87% of total revenue. Growth in cloud software licenses revenue decreased by 33%. Finally, total revenue in the first quarter was 9.6 billion euros up 12%. So now let's take a brief look at our regional performance in the first quarter. SAPPPPPPPPPPPP's cloud revenue performance was particularly strong in APJ and EMEA and solid in the Americas region. Brazil, France, Germany, India, South Korea, Switzerland and the United Kingdom had outstanding performance while the US were particularly strong. Moving down the income statement, our IFS cloud gross margin in Q1 was 74.6% and non IFRS was 75.2%, up 0.1 percentage points and marginally down by 0.1 percentage points at constant currencies. Nevertheless, IFRS operating profit increased by 17% to 2.7 billion euros. Non IFRS operating profit was Even up by 24% to 2.9 billion IFRS and non IFRS operating profit growth was supported by 135 million decline of share based compensation expenses. The SAPPPPPPPPPPPRS apocalypse debate and the related 28% decline in our share price during the first quarter alone left its traces in that position while we hedged the lion's share of our cash settled grants. The sheer magnitude of the move in the unhedged portion in combination with related social charges that are not hedged provided this, I have to admit, unintended relief adding to continued strong general cost discipline. The IFRS effective tax rate was 29.1% and the non IFRS effective tax rate was 29.3%. Both were driven mainly by tax effects related to non deductible expenses. Free cash flow in Q1 was 3.2 billion euros impacted by a payout of 408 million related to the settlement of the Terra Data litigation case. Finally, IFRS earnings per share increased by 9% to €1.66 and non IFRS earnings per share increased by 20% to €1.72. Now onto the Outlook as you have likely seen in the quarterly statement issued earlier today, we are maintaining our financial outlook for the full year 2026. The outlook reflects the puts and takes we can quantify as of today with reasonable confidence based on everything we have observed up to this point. It is based on a scenario of a near term de escalation of the conflict in the Middle East. Needless to say, a continuation or even further escalation of the conflict and most importantly, the continued closure of the Strait of Hormuz will have the potential to materially derail the supply chains of many industries that are important to SAPPPPPPPPPPPP. While as of now the impact is limited to the governments and industries most directly affected, they could be contagion across supply chains on a global level. This in turn could jeopardize business continuity across many sectors and as a result weigh heavily on customer sentiment and investment behavior globally, ultimately potentially impairing our ability to meet the current outlook. Given the extremely high level of uncertainty around this, it is impossible to reasonably quantify the impact of such a meltdown scenario and any speculation at this stage would almost certainly prove to be inaccurate absent a near term resolution. What we can say so, however, is that assuming a reasonable resolution and a reopening of the Strait of Hormuz in the coming weeks, mitigation measures on the cost side, as well as the expected contribution from the Raltsio acquisition, we continue to expect to reach the ranges we have previously communicated for our financial KPIs. While we were able to weather Q1 basically unscathed in terms of direct PL impact, we did already see war related business impacts year to date. For the time being we expect these to have a limited impact on 2026 cloud revenue, but you should not expect us to raise the outlook upon the imminent closing of Relcio. We will need that contribution to secure a reasonable level of confidence to reach the previously guided range for cloud driven. With respect to current cloud backlog, we continue to expect a slight deceleration over the course of the year with a clearly wider range of possible outcomes given the current environment. Recognizing that the timing and pace of bookings can still move around depending on how the macro develops. We did see some impact on half year one pipeline and bookings forecast from mid March, that is two weeks after the beginning of the conflict. If conditions stabilize, we believe there remains an opportunity to close some of the deals that did not close as anticipated in the first quarter. Please keep in mind that the second half of the year typically accounts for the lion's share of our bookings and visibility remains limited given the evolving environment. In summary, while we would have hoped for a more benign operating environment, we are very pleased with our resilience as evidenced by the solid start to the year and the continued progress we are making against our priorities. The significant market share gains in our cloud business, most recently confirmed by both the most prominent specialized independent research houses, namely Gartner and IDC for calendar year 2025, are therefore solidly sustained into the first quarter of 2026. While the external environment remains dynamic, we stay focused on supporting our customers, executing our strategy and positioning the business for long term value creation. We are looking forward to welcoming you to our Financial Analyst Conference in May. Given the myriads of customer testimonials, product and commercial model announcements we plan for CEFI in Orlando, we fully trust it'll be very much worth your time. Thank you and we are happy to take your questions now.
OPERATOR
Thank you Dominic. And I would kindly remind you to only ask one question when prompted. Operator, please open the line. Thank you. Ladies and gentlemen, at this time we will begin the question and answer session. Anyone who wishes to ask a question may press star followed by one on their touchtone telephone. If you are using speaker equipment today, please lift the handset before making your selection. Anyone who has a question may press star followed by one at this time. One moment for the first question please. The first question is from the line of Mohamed Moawalla with Goldman Sachs. Please go ahead.
Mohamed Moawalla (Equity Analyst)
Great. Thank you. Hi Christian. Hey Dominic. Congrats on the strong finish despite the macro circumstances. Can I just kind of dig in a little bit around kind of your commentary around the environment? You talked about sort of some sort of impact that you saw, but clearly we're able to manage that. But as you look into that kind of all important second half, when you talked about sort of customer decision making, there have been various kind of commentary out there around the pace of sort of the migration cycle. Can you perhaps isolate the macro from also maybe more product cycle specific factors and your visibility around that sort of second half and more broadly over the midterm around how that product cycle evolves thank you.
Christian Klein (Chief Executive Officer)
Yeah, I can get started and then Dominic, please add your feedback as well. I mean first, now when you for the first step actually exclude the macro for a second. I mean I have seen such crisis a lot in my career at SAPPPP and what it always does and leads to is actually that just today I had two customers talking to me about resiliency and supply chains, about the intelligence we can provide for them to operate their supply chain. We, we talk a lot about transportation and logistics and we see this, actually we have a strong portfolio there and that combined with the intelligence of BDC and the AI agents we deliver now, step by step actually makes me confident that that part of the portfolio definitely will see very healthy growth this year. You also heard me talking about AI and I really want to be honest here to you. I mean in the first step, all of the examples I have given to you are real and we are delivering today significant value to our customers. Now is there also a learning curve for us here at SAPPPP? Definitely. And I guess every tech company has that because now when you talk about can we deliver these use cases, what I just highlight at scale, I mean obviously there is work to do, work to do on the ontology layer. I always tell my team on the product cycle of AI, it's actually great that we are running the world's most mission critical business process. You know what this erp, what we are actually owning has so deep domain knowledge. And now the task is for the remainder of 2026 is how can we infuse these domain know how, both from a data but as well as from a business process perspective into the AI agents. And please also I hope you're going to join us at SAPPPPPHIRE because we will make some very fundamental announcements to really show our customers how we will make this work. And so overall from a product lifecycle perspective, also from what I see from a pipeline perspective actually makes me confident. But obviously, and Dominic, please add your comments. There is no doubt obviously that we are of course also at some point also impacted by the geopolitical tensions. I mean when you can't actually send your salespeople to customers in the Middle East, I mean at a certain point you will see extended deal cycles and we have a few of those. And obviously when, especially in the energy intensive industries, when this war now continues and supply chains get further disrupted, I would say we, but as well as every other company will of course also see more challenges over the course of the year. But please Dominic, add your comments.
Dominic Assam (Chief Financial Officer)
Lisa, I would like to maybe add one comment on the fact that AI is not only kind of driving the performance of the products once they're in operations, but also helps us a lot on the transformation now there is really now the first successes where customers are reducing the effort, the cost, the time to implement transformations and the big heavy lifting on the transformations is currently still the old ECC to S4. So sometimes people speculate, well, can customers now wait? But recall the extended maintenance begins 28, end of 2030, extended maintenance is over and then the only kind of way to cope with that is basically our famous SAPPPPP ERP Private edition transition option which is quite costly. So customers have a big incentive to accelerate and there are now the tools available. So I think also the confidence of customers that this goes easier than maybe in prior times is increasing and that helps a lot on the migration cycle now on, on the war situation, I mean I've been in, in complex supply chains and manufacturing and I mean think about all the petrochemical food supply chain and what can happen there. So, so I think it's virtually impossible to understand what will happen if there is some shortages here and there. These shortages might also go hand in hand with some people building buffer stocks or there might be panic buying and once certain parts are not available, the product, the end product could not be built anymore. And that's the type of effect where frankly we cannot say when it's coming. What we can say though is we don't think that any kind of additional week or months of shutting down the Strait of Hormuz will be a kind of X basis point impact on ccb. That's not how it works. It's a slippery slope where at some point in time supply chains will be shut down and then we have a massive impact. So it's a little bit of a kind of more binary situation.
OPERATOR
The next question is from the line of Adam Wood with Morgan Stanley. Please go ahead.
Adam Wood (Equity Analyst)
Hi, good evening, thanks for taking the question and also congrats on that. Good quarter. Can I just come back? Christian, you talked about the challenges of applying Genai and the learnings you have to take to get companies to adopt. We're seeing obviously some of the labs really build incredible revenue streams very quickly here. Could you just talk a little bit about what you're trying to do as you take over R and D. Is this a pace of innovation problem at SAP? Is this needing to get more people into the companies to understand where the pain points are, to bring that back into the products? So could you just give us a little bit of an idea of what you're doing from the R and D side, what you're doing kind of consulting in with the companies to get that situation to change. And if there's any help you can give us on timeframe to be able to accelerate, that would be really helpful. Thank you.
Christian Klein (Chief Executive Officer)
Happy to share some more insights in you know, what are our priorities also on the RD side for the weeks and months to come? I would rather talk about weeks. Look, I would say I would rather turn it around and start with the very positive. I don't see one tech company also not the LLM providers who actually can actually deliver at scale agentic AI use cases for the world's most mission critical business processes. I mean when I actually started to harmonize data modules@SAPPPPP five years ago to solve the integration challenge, I never saw that. You know, five years later actually we are sitting here in front of 7.3 million data fields in our ERP where you now need to build knowledge graphs to correlate this data to actually solve some of the most complex tasks in the world and for customers. And that is also our lessons learned. I mean we deliver those use cases but they are today they are 85% accurate, they are 90% accurate. But is this enough when you are touching the payroll, the finance, the financial close, the supply chains of a customer? No, it's not enough. It's not that the customers don't see the value. They see the value but we have to go the last mile and that has a lot to do with deontology. And so we made some fundamental decisions already a few months ago how we can also change the architecture of our solutions. You gonna hear some news of about our platforms and how can we combine these trends of SAPPPPP. And again I really want to emphasize this is a problem which actually SAPPPPP is suited best to solve because I don't believe that over this 7.3 million data fields and over 120 mission critical business processes. I don't believe there's any other software company for sure not the LLM providers who actually can sort that out. And that's actually our task. We are very confident to do that. And I mean in these ERP says 50 years of know how and this know how also sits within SAPPPPP. And yeah we are, we are going to make that work. And that is the main focus now also on the, on the R and D side. And you can imagine that it's also not one job profile who can sort that out. You need to have the best industry consultants and pair them with the data Scientists, you need to have product managers who also then understand how these agents work in a real life environment. And when you form these teams and we call this the all in on AI program within SAPPPPP and bring them together, great things can happen. And this is definitely something what we already changed a few months ago and since then we are seeing really great progress. And again I hope every one of you is also coming to Sapphire to see this in real life.
OPERATOR
The next question is from the line of Charlie Brennan with Jeffries. Please go ahead.
Charlie Brennan (Equity Analyst)
Great, thanks for letting me on. Christian, can I ask one for you if I can? I think you very helpfully clarified that the impact of the consumption model will be gradual over time and less severe than we saw with the transition to cloud. Are there any parts of the AI journey that you think will be actually similar to the cloud transition? Whether it's in terms of investment costs and maybe margin implications going forwards, or maybe the need to do M and A to onboard skills that you don't currently have?
Christian Klein (Chief Executive Officer)
Yeah, happy to give some more feedback. And again, I would not compare this transformation to the cloud transformation we started five to six years ago. I mean especially not from a financial perspective. We are moving at that time from an upfront license model to a cloud business model. And let's also not forget consumption is not new to SAPPPPP. I mean I'm very happy that already a few years back we include infused consumption price modules also for certain parts of our platform. So the metering, the adoption metrics, also all the incentives, obviously the tools to drive adoption does already exist within SAPPPPP. So we don't need to transform again certain parts of the company because we have people, we have the tools, we have the systems to make that work. Now I would say what is again our main focus and which is then so key to our success, and I can only emphasize this once again is five years back I learned how complex the master data module is of our erp. And now I'm learning how to not only harmonize data, but how to correlate data. How can such a graph understand billions of correlations? It's not only the 7.3 million data fields. You need to make sure that the agents understand how to correlate this data and then actually give the LLMs the context they need to sort out the business queries or actually even take actions in some of the processes we are running. I guess that is the key part. Now maybe one thing is also important for you is when we actually started to deliver our first AI use cases and again, lessons learned we actually started at oh, we are now running in the cloud and we can actually plug and play and actually can scale this AI use cases across our customer base. Again, when you are then sitting in front of a very complex customer landscape, you have hybrid landscapes, you have customized ERPs, you have public cloud solutions. It's not that easy then to first get the agents the identity and the authorizations they need to first of all understand what data to access, what data to share. Needless to say the extensibility layer then in the graph to also then make sure that the customized data fields are understood. Or sometimes customers have very oftentimes actually have very individual process requirements. Today I had a customer in pharma and we talked about GXP compliance and again it's sitting in the erp. But the agent needs to understand GXP compliance. I mean and this is the stuff what I mean with lessons learned. But trust me, there is also no other AI agent out there who can actually run such processes for pharma company today at scale. And that's why I'm saying, that's why I'm confident. And that's why I'm saying hey, to all of our engineers, it's actually a good challenge to have
Dominic Assam (Chief Financial Officer)
maybe on the margin. First of all, I want to reiterate that as of today we say no reason whatsoever to change the envelope we have given in terms of operating leverage. We continue to say that our total expenses will grow in that 80 to 90% of total revenue growth. We did say that we want to keep the flexibility how this is exactly allocated. And even if there might be a slight margin kind of implication from what you alluded to, there's other upsides. Think about the sheer explosion of productivity on development. If I think what is one of the biggest challenges for SAPPPPP and has been a challenge for SAPPPPP was feature gaps that we took too much time to close and then even some new competitors were sneaking into these gaps and now we can really pull in the closure of these feature gaps. I've not seen customers yet who say in this record to report process, I would love to develop all these scenarios myself. They said if you SAPPPPP can do that for us, but if you are so slow, we won't wait for you. I think that's the discussion we have today. So there's many fold levers on productivity and this is why we deeply convinced that we can stick to that kind of corridor. And don't forget when we talk about foundation models and transformer models, we are not doing the super compute intensive LLM training on unstructured data, on fluffy data where you have a lot of data to crunch to come to some results. We only do that with RPT1 in the pre training phase and that's a highly structured, very kind of efficient pre training. So we're not expecting the same type of myriads of investments that other people need to spend on to get these models trained because we can build on these models being there.
Christian Klein (Chief Executive Officer)
And there was a question also around M and A. I mean take our intent to acquire a REL queue. I mean we clearly see the need to govern master data now with bdc, not only for SAPPPPP but the agents need access to non SAPPPPP data. Now again access to data doesn't help if it's semantically not governed. And that was the reason to hopefully then close soon the acquisition of Reltio. And now with Muhammad and Philip we are sitting often together with Sebastian and discussing of course where in the AI and data space do we have a few more white spots both from a technical perspective where we can accelerate certain things or actually from a skill perspective where we have skills, clearly with good skills, but maybe where we can also then accelerate certain things because then we have more of those skills. And this is something what we are now constantly of course looking at. And so there's of course the chance that we do a few more of those. I would rather call it tuck in acquisitions because they are clearly not meant to acquire revenue. This is then really clearly focused on the data and the AI space.
OPERATOR
The next question is from the line of Ben Castillo with BMP Paribas. Please go ahead.
Ben Castillo (Equity Analyst)
Hi, good evening. Thanks for having my question here. It felt Christian that the message last time out was that look, we're selling more product to our biggest customers. You called out at Q4, 90% of your top 50 deals containing AI. Has anything changed here so far this year? We exclude, you know, what's going on in the Middle east and perhaps the firefighting that Dominic alluded to. We heard this week from some IT services partners that some customers may be pausing migrations or perhaps changing the priority of their SAP in their overall spend. What do you see that will be helpful? And just a quick follow up. You said that total revenue growth this year is now expected to be broadly stable but reaccelerate next year. As far as I can tell, you're reiterating the various line items. The only one that maybe is missing is services. Is that what's causing that change to this year's outlook? And if so, why is that?
Christian Klein (Chief Executive Officer)
Thank You I can start with your question on AI. And please Dominic, take the question on revenue on, on the. I mean, yes, Clearly, I mean Q4 was definitely a very good quarter in infusing AI in many deals. I mean obviously now in Q1 and in Thomas Saracek's function, obviously there was a high, high focus now on making this AI productive, start working on putting those agents into production with our customers. And that actually progressed really well. Now also similar pattern actually now in Q1 now. But what Dominic mentioned is I guess very important, especially now in Q1, which was very encouraging to see many existing RISE customers and to those who are now embarking the RISE journey actually came to us and said, hey, we definitely realized that in order to harness the power of AI, first I need to have a cohesive and semantically rich data platform. So I have to do something with this kind of customized ECC. It's so hard, it will always stay custom and I cannot build a lot of custom AI Agents for mission critical parts of my business. I can't do that. And I also don't want to one dose because actually it also has a compliance challenge coming with it. So that is the one thing. And then the second one is what Dominic mentioned is actually what was very encouraging, that the AI tooling for ERP migration we definitely had a very good quarter. They are selling very well. But even more important than selling is also that we see the adoption is coming and that is also something which is then related to our partner ecosystem. Because I of course tell all of our partners, I said hey, hey, hey, we are transforming, so are you transforming. So these ERP AI migration tools are a must have because customers want to see the cost coming down for these ERP migrations now very clearly, which I take actually as a plus for SAP.
Dominic Assam (Chief Financial Officer)
And by the way, at the risk of stating the obvious, the fact that the increase of adoption of these AI migration tools, of course that is reducing the budgets for SIs. So that is not necessarily a bad sign if that happens. That doesn't mean that the project does stop. It could simply mean that people are doing more work leveraging these tools. Now on the total revenue discussion, you point to a very important fact. You've seen the services revenue is kind of slightly declining. And yes, we have made a deliberate decision to invest more in adoption support for our customers and we're not kind of chasing every hour to bill in the environment where also the migration tools play more and more of a role. So there isn't a pivot there which was not visible at that point in time. So that's one explanation and also frankly we didn't want to kind of, we want to be honest about that. We, we need to include the Relatio acquisition which is non ergonic to kind of protect the range, so to speak in light of the setback we just discussed. So this enables us to support the, the guidance for this year. Now why are we then still confident that 27 should accelerate? First of all the services setback, so to speak is a one off happening this year. So that will be digested. And secondly if you look at the ramp of our backlog and we commented on that also at the end of Q4 there is a much bigger increment, so to speak coming in 27 out of the backlog than we can benefit from in 2026. And based on this, so still on the premise that we're not going down in a meltdown scenario on near east, we think the acceleration is a reasonable assumption.
OPERATOR
The next question is from the line of Mark Mordler with Bernstein. Please go ahead.
Mark Mordler
Thank you so much. Impressive to see how well you executed this quarter and how you delivered on the current cloud backlog. Can you give us any sense for other than the risk you've already discussed that there might be some pull forward to make that happen or anything that could create an impact on the future quarters other than against other than the macro issues we discussed. And also if you had to do anything relating to discounting or contract duration whatever in order to deliver the solid numbers. Thank you.
Christian Klein (Chief Executive Officer)
Thanks for the question. First of all Mike, we know I would say I would call this a very clean quarter. So when I saw the cost margins of the deals we closed, I mean no there was actually it was just to in contrast actually we saw a very healthy quarter also from the deals closed with regard to cost margins. We actually did the pipeline conversion. This quarter was also again going rather smoothly again except the Middle east. And I really want to emphasize that, I mean we are not immune against what is happening in the Middle East. And so no, it was actually, you know, from a 360 perspective a very round quarter and definitely there were no further incentives etc. I guess the main focus, especially also in the field in Q1 now when I see at look at our top customers was RADA to build the pipeline now up for Q3 and Q4. So that was of course another major. Yeah. Focus area. Now in Q1.
OPERATOR
The next question is from the line of Frederick Boulin with Bank of America.
Frederick Boulin (Equity Analyst)
Hi, good evening. Quick question do you see any companies reassessing their current migration roadmap because of new available tools using tools like BDC to extract SAP data and try to build agents outside of the SAP ecosystem? So there's a lot of concern, as you know in the market that the agency layer will capture a lot of value. I mean is this something you see some customers trying to implement already?
Christian Klein (Chief Executive Officer)
I mean obviously now did we talk to customers who, who are trying and who are developing certain agents in correlation or in conjunction with SAPPPP data process? Yes. I mean the good news is also that we also talked to many customers, I would say, who also then said hey, we build a few customer agents but to Dominic's point, who then actually came back and said hey, when you are building for us this agenda use case, there is no reason for us to do this custom or to do this, you know, with a, with a large language model provider. So that is the good news. We rather see it where we are not yet having an offering out there. I mean obviously this is why watch out for SAPPPPPHIRE. Where we going to see where you're going to see the acceleration of agents and assistants coming from SAPPPP. But even more important as I mentioned before is the underlying platform. Yeah. So to really not only deliver a high number of agents but really also deliver the quality and accuracy coming with those agents. Yes, of course we see those examples but nothing where I would say now I have tonight a sleepless night because now customers I see already forming a layer on top of SAPPPP. This is clearly not the case.
Dominic Assam (Chief Financial Officer)
There's one thing we should all not forget. We talk. The lion's share of what we do in SAP is around hard monetary transactions in complex end to end processes. This is a very different business from creating content like writing a software, writing a text, being a 95% accurate service agent on a hotline. That is a very different business. And in my role as a cfo, assurance that these are precise numbers is ultra high. And we see a lot of customers in all these monetary aspects where they say if we can kind of get the rubber stamping from SAP that this will all work and we can trust it, that's worth a lot. So don't forget that kind of assurance requirement we have in many of the domains we are catering to.
OPERATOR
The next question is from the line of Michael Briest with ubs. Please go ahead.
Michael Briest (Equity Analyst)
Great, thank you. Good evening. Just in terms of you mentioned there Christine, about the value of your data fields and workflows, do you feel you have enough control and value protection around that are you considering any changes on third party access to your systems? I think some competitors have limited or tried to charge for that. I mean digital access. Right. So I guess it would be called, and we've elliptically discussed the Financial Times article a few times on this call, what was the purpose of your messaging there about, you know, no long term gain without short term pain? Was that a message to the customers to move more quickly to cloud and erp? Was it to the workers at SAP? Was it to investors in some way? Thank you.
Christian Klein (Chief Executive Officer)
Yeah, I mean, maybe I start with the last question first. I mean the short term pain was clearly of course correlated to. When you look at the software sector overall and you see how high the pressure is on all of those software companies now to transform. I mean this creates of course some short term pain. Not like that. When you know, would look inside SAPPPPP that you know, within the all in on AI program. Of course we need to, we are fully aware that we need now short term a laser focused execution. And of course also our employees are asking, hey, is our strategy now? Does it give us the right to win? And we have seen it now. I mean there's a strong belief inside SAPPPPP and we are very proud about the domain expertise. But there is of course also some pain when you look at things which is talked about in the market. And obviously we are also now engaging very closely with our customers. Now on the first part of your question is when it comes to the domain knowledge and the domain know how and how we can protect that, I mean I want to say this very clearly in today's call because I also saw today certain articles out there in the market. I actually was also under my time as the chief operating officer, we actually killed indirect access. There was very bad times of SAPPPPP where we said, hey, charging customers for accessing their data. That will never ever happen. Today customers data is customers data and accessing those data, we are not going to charge. But there is a big, big difference now in the cloud world and the AI world about just accessing the data, which we have no plans to monetize at all, versus accessing the ip, the domain know how sitting in our erp. I mean the semantical data model, the semantical process know how and that's of course something the ontology, the maps, the graphs, this is what we of course will actually offer on our platform. But we are going to protect that. And then last piece and we will share some further details about that as Sapphire. No partner needs to worry as well. I mean we love the partners, we will have an open platform where we also govern, you know actually SAPPPPP agents not coming from SAPPPPP. So we will provide those APIs. Absolutely. Clearly there's only one thing on API what we already realized obviously when there is mass data requests or millions of calls coming towards an API we need to start swaddling those APIs because otherwise we are ending up or the customer is ending up in performance issues on the application side. So these are the things what we are now rolling out. But again no customer, no partner needs to worry. We all want them and we want to have an open platform. But please also understand that of course the IP of SAPPPPP the domain now how of course is something what we will make available to our customers but it's of course on the other side something which a great asset to protect.
OPERATOR
The next question comes from the line of Jackson Adar with Keybanc Capital Market. Please go ahead.
Jackson Adar (Equity Analyst)
Great. Thanks for taking our questions this evening guys. Really just one mostly around guidance number one is how much of the Reltio acquisition is actually included in your full year revenue guidance and the follow up is if we're assuming a near term de escalation in Iran then what is the reason, what is the main reason then for needing this extra inorganic buffer in order to hit your for your guidance. Thank you.
Dominic Assam (Chief Financial Officer)
Yeah, I mean on Reltio luckily The company on February 10th had a press release which was referring to $185 million air as of year end 2025 that representing a significant growth acceleration. So if you think we said that the closing is expected to be imminent of course we cannot kind of commit to a specific day but should be really really near term unless there's some surprises here. So we are now end of April so that's four months out of 12 months so two thirds remain to do over 185 million. So if you, if you just take that as a yardstick without being precise I think you have a good feeling as to how little actually is included in that kind of uptick.
Christian Klein (Chief Executive Officer)
And then let's not forget also I mean half year one is not volume wise not our biggest order entry quarters but obviously it absolutely matters for the total year cloud revenue while a Q4 where we closed the highest order entry is actually of course very important for the guidance next year and for the CCP exit rate. But of course something what we are going to miss now in March, April and will not come back in the next three to four months is of course you know of course something what we cannot just make up on a total year basis with regard to our cloud revenue.
OPERATOR
Thank you, Christian. And this concludes our call for today. Thank you all for joining.
Christian Klein (Chief Executive Officer)
Thanks a lot, everyone.
Dominic Assam (Chief Financial Officer)
Thank you.
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