VSCOS manages the Air Force's vehicle fleet, helping ensure global mission readiness. Faced with the sunsetting of its legacy fleet management system, the 85-person squadron needed a scalable, IL5-authorized platform capable of overseeing these assets and supporting over 7,300 personnel without mission downtime.

Through Missionforce National Security, VSCOS deployed a suite of IL5-approved, purpose-built, mission-ready applications on Salesforce Government Cloud Plus Defense to manage the USAF’s vehicle fleet. This unified digital backbone turns complex global logistics into more streamlined, manageable workflows:

Agentforce Public Sector captures and unifies VSCOS data, giving teams a complete picture of vehicle information and single, 360-degree mission view, with tools to help anticipate vehicle needs and end-of-life timelines with predictive analytics.
Agentforce Field Service and Operations, when released, will help personnel and field technicians coordinate work orders and repairs in real time.
Salesforce Customer Experience Platforms and CRM Analyticsprovide self-service portals for global collaboration and high-speed, visualized data dashboards that help leaders anticipate trends and make executive decisions faster.
Agentforce 360 Platform and Salesforce Shield help enable the Air Force to build custom, mission-specific apps and tools quickly — all while maintaining the rigorous, always-on security and encryption required for national defense.
The Air Force now has a real-time mission view with enterprise-level management and distribution capabilities to support global mission needs. Driving speed, data accuracy, and mission readiness, Missionforce National Security has empowered VSCOS to:

Drive Global Visibility: By unifying scattered data from ERP systems of record like ELMS, the VSCOS team can now compare real-time data, inventory lists, and requests through a unified interface, improving reporting accuracy across bases. Reusable components also help personnel to push new mission-critical tools into production faster.
Streamline Asset Logistics: Base personnel and fleet managers can now facilitate the movement of mission-ready vehicles and equipment, supporting more than 51,000 requests. The tool also helps personnel log arrivals, update equipment status, and specify delivery locations in real-time.
Accelerate Mission Planning: Using a new, scalable application built on Salesforce for contingency support – MELRAT – VSCOS has reduced the time required to identify eligible inventory for contingencies, like Presidential support, from days to minutes.
Increase System Reliability: While the Air Force’s previous system could go down for days at a time, Missionforce National Security provides a stable environment for continuous operations, significantly reducing vehicle downtime.
Simplify Budgeting: When completed,VSCOS personnel will be able to automatically calculate the number of vehicles that can be funded with available budget, based on weighted criteria with no manual calculations required. They can also leverage a new budgeting tool to streamline distribution operations – including maintenance funding and budget distribution across bases – based on factors like average fleet size on site and local conditions.
The migration to Salesforce has established a clean, unified data foundation, preparing VSCOS for future AI integrations. The squadron is already exploring AI use cases to automate manual data entry into systems of record, validate VINs, and evaluate vehicle sensor data to predict maintenance needs.